Providing Business Solutions With Expertise Quality

Email: info@nextgenbpo.in

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SERVICES OFFERED BY US:

We believe that we are just not a process delivery partner, we offer true transformation using the levers available to us learned over many years from multiple, global engagements and numerous industry ventures. We have a variety of services that we offer depending on your business need. Our commercial propositions match your imperatives and our wide range of platforms offer you choice between capital and revenue spend. We have different platforms to enhance your business growth in market.

Testimonials

Thanks for the job done, I appreciate your quick response and fast delivery. We are very much satisfied with the results and we will surely consider you for future projects. Thanks!!

JHON 

—B.P.O SERVICES
—OUTSOURCING
—Nextgen BPO deals in all types of BPO services and support to deliver the best services according to the customer needs. Customers are the key to any business. Nextgen BPO is dedicated to keep the existing customers satisfied and to acquire more and more customers for our clients. We are providing the services from a wide range of clients globally.
—Our services are broadly classified into these major groups :
  • —Lead Generation Services
  • —Inbound / Outbound Services
  • —Back Office Operations
  • —Tech. Support Services.
  • —Telecommunication/Marketing etc.
—Nextgen BPO  is a leading BPO company in INDIA. We are catering to diverse outsourcing needs of global clients since the year 2009 across a wide range of industry verticals. Business process outsourcing in India has grown in leaps and bounds over the years due to vast reserve of talent pool and cost-effective services.
—Nextgen BPO sets benchmarks in assuring to its valued clients with uncompromising quality. Nextgen BPO  has been delivering maximum quality at affordable rates, thereby facilitating optimal revenue management for its clients.
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—Virtual Pay Per Click Number
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—Measure the success of your marketing campaigns.

—Adword campaigns are run in the hope of driving traffic to your website or generating more leads. Our Virtual Pay-Per-Click (PPC) numbers can be assigned to each ad campaign to track the extent to which they fared. In future, this will help you run a more targeted and effective campaign.
—Broadcast
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—Reach out to masses with automated text and voice messages.
—Make the most of our outbound phone campaign solution – K-Broadcast to reach out to masses through automated voice and text messages, for a successful campaign run. This solution has extended its benefits to carry out various functions like drive elections, confirm cash-on-delivery orders, collect research feedback, spread awareness, educate weaker sections of society and much more.
—Missed Dial
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—Actively engage customers and generate more leads.

—Missed Dial solution lets you verify phone numbers during registration (improving lead quality); spark engagement during marketing campaigns; and allow customers to sign up for SMS alerts or to opt-in/opt-out of a feature. In addition to this, the solution is great for surveys and polls; integrates with your CRM; gives real-time customer feedback; and is free of cost to your caller.
—Virtual Ad Number
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—Know which marketing channel is driving your sales.

—Virtual Ad Number helps you to understand the success of your latest marketing campaigns; and choose the right form of advertising for your next product launch. It offers individual numbers in bulk – one for every ad, center or location. You can also track the source of your leads to measure and record them for future purposes. This solution has been put to use by Multinationals like Google to renowned Indian brands like IndiaMART and Snapdeal.
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—Click-to-Call
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—Super Toll-Free
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—Cloud IVR
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—Bulk SMS
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—Connect instantly to boost conversion rates.

—An instant calling widget, strategically placed on your website to help you get in touch with leads while they’re looking you up. With Click-to-Call, you can connect with leads, right away, to increase your conversion time. As soon as a visitor submits his number, we bridge a call between your agent and the visitor (numbers registered in NDNC are not dialed). These calls are free of cost to your potential customers.
—Increase your business enquiry, improve the quality of leads.
—We call it Super Toll-Free for a reason. It comes with a whole new bunch of interesting features like advanced analytics, white listing, call routing and welcome greeting in any language to increase lead generation by up to 40%.
—Get efficient with your inbound call-handling performance.
—Save time on manual call forwarding, instantly connect customers to the right department or person, go easy on your business call handling, generate more leads and much more with our Cloud IVR solution.

—Benefits of Mass Messaging- By SMS Deals

—Now a days mobile has become a part of everyone's livelihood. Business Class people spend lacks of money on Banner Ads./ Newspaper Ads./ Television Ads. etc. for a single view but Mobile Messaging is the only way to reach at everybody's eyes with full view. SMS DEALS provide the cheapest way to reach eyes of the viewer through Bulk SMS Services. We also helps in getting reply back from customers...

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—Data Entry
—We provide at Data Outsourcing India high level of accuracy, timely deliveries, total confidentiality and cost effective Data Entry services. Our data entry division offers most comprehensive range of high quality and low cost data entry services ideally suited to high volume data entry projects.
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Data Entry

Data Conversion

Email Processing

Form Processing

Document Processing

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Back Office Operation Services

Order Taking and Sales Services

Customer Support Services

Appointment Settings

Answering Services

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Technical Support Services

Outbound Telemarketing Services

Billing & Collection Services

Lead Generation & Verification

Telephonic Survey

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OTHER SERVICES

  • Data Capture, which involves defining, scanning and execution of forms to the system which is recognized by the Forms Processing Unit (FPU).

  • Data Validation, which includes verification and correction of data recognized by Forms Processing Unit or for data in a form which is not recognized by the system.
     
  • Data Output, which produces files based on the input from the forms and writes these files in a format suitable for processing by other applications or legacy systems.
     
  • System Services, such as monitoring, indexing, printing, and security; and other service functions, such as document querying, batch, sort and code records.

INFRASTRUCTURE

  • Hardware Infrastructure:
    30 workstations for software development, testing and support facilities.
     
  • Internal Training Facilities:
    In-house staff training facility to train people at a time with LCD Projector(beamer), and other interactive tools.
     
  • Internet Connectivity:
    A dedicated leased line for 
    all our development facility supported by a backup broadband cable link.
     
  • Dedicated Servers for application Hosting, Testing and Client presentation.
     
  • Communication:
    Facility for video conferencing and 24x7 VOIP calling for onsite-offsite client.
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 You can close your eyes to the things you don't want to see, but you can't control your mind to the things you don't want to think.